Booking & Scheduling
Can I get help planning my itinerary?
Last Updated: October 17, 2024Yes, we are happy to assist you with planning your itinerary. Whether you need recommendations for must-see locations or help organizing the timing of your journey, our team can provide guidance to ensure a smooth and enjoyable experience. Simply email us at [email protected] with your ideas or requests, or call us at +49 89 800...
Can I use your service for sightseeing tours?
Last Updated: October 11, 2024Yes, our service is perfect for sightseeing tours. You can book a chauffeur by the hour, giving you the flexibility to explore your desired locations at your own pace. Simply let us know your itinerary or preferences, and our experienced drivers will ensure you have a comfortable and enjoyable sightseeing experience. Feel free to add...
Are there guarantees for on-time arrivals?
Last Updated: October 11, 2024Yes, we guarantee on-time arrivals for your scheduled pick-up. If we are more than 15 minutes late after the agreed pick-up time, you won’t be charged for the service. We are committed to providing reliable, punctual service and ensuring a stress-free experience for all of our clients.
What happens if my flight or train is delayed?
Last Updated: October 11, 2024We understand that delays happen, and we’ve got you covered. If your flight or train is delayed, your chauffeur will be notified in real-time, and the pick-up time will be adjusted accordingly. For airport transfers, we offer 45 minutes of free waiting time after your plane lands, giving you plenty of time to get through...
How can I cancel my booking ?
Last Updated: October 11, 2024You can cancel your booking by replying to your booking confirmation email or by contacting us directly at [email protected]. Please ensure to mention your booking number for quicker assistance. You can also call us at +49 89 800 368 45 to cancel your booking over the phone.
What is your cancellation policy ?
Last Updated: October 11, 2024Our standard cancellation policy allows you to cancel your booking free of charge up to 24 hours before the scheduled service. If you cancel before this period, you will receive a full refund. For certain events or during periods of high demand, the cancellation policy period may change. If this applies to your booking, we...
Can I add multiple stops to my journey?
Last Updated: October 11, 2024Yes, you can add multiple stops by selecting the hourly booking option. You can either provide us with a plan in advance to let the driver know or direct the driver on the day of the ride. What if I don’t know how many hours I need? Just select an approximate duration that you think...
What if my pickup or drop-off location is incorrect?
Last Updated: October 11, 2024If your pickup or drop-off location is incorrect, you can edit it by calling us at +49 89 800 368 45 or sending us an email at [email protected] with your booking number. Our team will assist you in updating the details to ensure a smooth journey.
How do I change the booking details after confirming?
Last Updated: October 11, 2024You can change the booking details up to 24 hours before the original pickup time at no cost. Simply reply to the booking confirmation email with the details you’d like to change, or email us directly at [email protected] with your booking number, and our team will make the necessary updates.
Do you offer group bookings?
Last Updated: October 11, 2024Yes, we do offer group bookings. For requests that involve more than 5 vehicles, please email us directly at [email protected]. Our team will assist you in organizing the transportation and ensuring all logistics are handled smoothly.
How can I add special requests to my booking?
Last Updated: October 11, 2024You can add any special requests during the booking process by using the “Additional Information” section in the booking form. Whether you need a specific vehicle amenity, an extra stop, or other preferences, simply add the details in this section. Our team will do their best to accommodate your requests and ensure a smooth and...
How do I know if my booking is confirmed?
Last Updated: October 11, 2024Once you paid through Stripe with the payment method of your choice, you will receive a confirmation email containing all the necessary details.You will receive the driver and vehicle details maximum 24h prior pick-up. Please make sure to check your inbox, and if you do not see the email, also check your spam or junk...
Can I book a chauffeur to drive my own car?
Last Updated: October 11, 2024Yes, we do offer this service. You just need to send us an email with the details of your trip at [email protected], and we can accommodate a chauffeur for you.
Do you operate in my city ?
Last Updated: October 11, 2024We operate in multiple cities across several countries, as well as a 100km radius around each of these cities. Below is a list of the cities where our services are available: Country Cities Germany Augsburg, Berlin, Cologne, Duesseldorf, Frankfurt, Hamburg, Leipzig, Munich, Nuremberg, Stuttgart Austria Innsbruck, Salzburg, Vienna Switzerland Basel, Geneva, Zurich France Aix-en-Provence, Cannes,...
Can I book multiple cars for an event ?
Last Updated: October 11, 2024Yes, absolutely! You can email us at [email protected], and we will assist you with the entire organization. Whether you need transfers for guests or cars available at your disposal throughout the event, we are ready to accommodate any number of vehicles you require.
Can I book a ride at the last minute?
Last Updated: October 11, 2024No, we require a minimum booking time of 3 hours prior to the pick-up time. This allows us to ensure that we can provide the best possible service and have a chauffeur ready for your journey.
Can I book a ride for someone else ?
Last Updated: October 11, 2024Yes, you can easily book a ride for someone else using our website form. During the booking process, simply click the “For Someone Else” button and fill in the provided fields with the guest’s information. This includes the passenger’s name, phone number, and any special instructions they might need. The passenger information will be saved,...
How to book a ride ?
Last Updated: October 11, 2024Booking a ride with Tourstar Booking a ride with Tour-Star is easy and flexible. You have four options: 1. Booking Form (Real-Time Prices) Use our Booking Form to get real-time prices and book instantly through Stripe. It’s simple and secure! Step 1: Enter your pick-up, drop-off locations, date and time. Step 2: Choose your preferred...
How to Book a Chauffeur Service
Last Updated: October 10, 2024Booking with Tourstar Chauffeur Service is quick and easy. Just follow these simple steps:
